Almog R&D Ltd. / Almog Ventures OÜ (trading as DogBase) Refund Policy

Last updated: October 10, 2026

We want every team to be sure DogBase fits how they work. This policy explains when you can get a refund on a DogBase subscription.

New customers can request a full refund within 28 days of their first subscription payment. Refunds go back to the original payment method.

Please note: 1. Refund Eligibility 1.1. We offer a 28-day refund period from the date of initial subscription for all new customers. This period allows you to evaluate our service and decide if it meets your needs. 1.2. To be eligible for a refund, you must request it within the refund period mentioned above. 1.3. Subsequent renewals or billing cycles are not eligible for refunds. 2. Non-Refundable Items 2.1. Setup fees, if applicable, are non-refundable. 2.2. Any fees associated with third-party services, integrations, or add-ons are non-refundable. 3. Refund Process 3.1. To request a refund, please contact our customer support team at support@dogbase.co. We may require additional information to process your refund request. 3.2. Once your refund request is received and approved, the refund will be issued to the original payment method used during the initial purchase. 4. Refund Denial 4.1. We reserve the right to deny a refund request in the following circumstances: If the refund request is made after the specified refund period. If there is evidence of misuse, abuse, or violation of our terms of service. If the request is related to circumstances beyond our control, such as force majeure events. 4.2. Refunds will not be granted if the SaaS service has been substantially used or if there is evidence of deliberate misuse to take advantage of the refund policy. 5. Modifications to the Refund Policy 5.1. DogBase reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or informing you via email.

How to Request a Refund

Email support@dogbase.co from the email on your account with your organization name and the reason for the request. We'll confirm the request and process approved refunds to the original payment method.

Refunds

Approved refunds are issued to the original payment method. Depending on your bank, it can take a few business days for the credit to appear.

Questions

For questions relating to our refund policy, please contact us at support@dogbase.co